Frequently Asked Questions

Questions asked about our Events…

What is Extravaganza?
Extravaganza is an event planning company with a décor warehouse and event facility.

Are you open on Saturdays?
We are open on Saturdays as needed for events and by appointment.

What are your office hours?

Monday - Friday:
9am - 5pm
Saturday - Sunday:
By Appointment

Where are you located?
We are a quarter mile north of Center City Charlotte. Our building is located at the intersection of Dalton Avenue and N. Tryon Street near the Amtrak Station and WSOC-TV.

How do I handle payment?
We require a 50% deposit by cash, check or major credit card upon signing our contract. Balances are due prior to the event date for props and décor and 10 days prior for rental of our facility. A 3% surcharge is assessed to all credit card transactions.

Do I need an appointment?
An appointment is recommended for all clients to ensure the best possible experience; however, we are equipped to handle walk-ins as needed.

How long have you been there?
Extravaganza has been in business since 1996 and at its current location since 2001.

Who are some of your clients?
We work with everyone from brides and grooms to corporate event planners and national convention groups.

What is a coordination fee?
If you’ve ever had to plan an event, you know that it takes time to pull all of the pieces together. Our coordination fee covers that time as well as the set up of the event, and is 30% of the total invoice.

What do you coordinate?
We can coordinate any aspect of an event. From entertainment booking to transportation to catering, we are experienced professionals with a great group of vendors.

Do you rent tables, chairs, china, flatware or tents?
We are the prop experts so we rely on our friends at Party Reflections, Classic Party Rentals, Creative Solutions, and Cooke Rentals to supply tables, chairs, tents, china, etc.

Do you do bar/bat mitzvahs?
Yes, we typically provide décor and planning services for more than 20 bar/bat mitzvahs per year.

Can you handle my entertainment?
Yes. We offer coordination of a variety of bands as well as caricaturists, magicians, mimes, and more.

Do you do team building events?
Yes, we have put on some excellent team building events. From sports to skill, we have several packages to boost morale within your team.

What is your cancellation policy?
For props and décor, cancellations made prior to 30 days of event date will incur a fee of 50% of deposit. Deposit will be forfeited entirely if cancellation is made within 30 days of event date. Events canceled or rescheduled due to inclement weather may incur certain non-refundable fees.

Questions about our Venue…

How long is a normal event at you venue?
A Normal Event last approximately 4 Hours.

If we work with you do we have to do our event at your venue?
No, we will accommodate you wherever you decide to have the event.

Do we have to use props if we do an event at your site?
No, we do many events that do not require props.

How many people can we have at the Depot?
We can seat up to 350 people but you may have up 600.

Are Prices different depending on the date?
Yes, it depends on the time of year and what day of the week you would like to have the event.

Can we use a caterer not on your list?
Events held at the Extravaganza Depot are required to use a licensed and insured caterer with the approval of the Extravaganza Depot. If the caterer is not an approved caterer, a certificate of liability and $150.00 additional fee, must be supplied to the Extravaganza Depot two weeks prior to the event date.

Questions about our Props…

What is a prop?
A prop is a décor item much like the sets you see in plays. Most of our props are oversized to make a dramatic impact.

Can I come see the props?
Absolutely. We have a 15,000 square-foot warehouse where we store our décor. Just call to set up an appointment to view the props.

What are your most popular themes?
Hollywood, Mardi Gras, Tropical, International and Sports are some of the most popular themes.

What are your set up and tear down policies?
We have a $500 minimum to set up and tear down events, meaning your prop/décor order must total $500. Delivery and set up charges are additional. If you do not have $500 in the budget, you can rent any item with no minimum and pick it up and return it yourself.

Will your props need to be attached to the walls?
All of our props are designed to be free-standing.

Will you provide extension cords?
For all events that we set up, we bring the appropriate supplies such as extension cords, power strips and converters.

If I’m picking up props, what size vehicle do I need to bring?
Many of our props will fit in a large SUV; however, some items are so large that a box truck may be required.

Will you do custom orders?
We have a design team that loves to do custom orders with the right amount of notice. Challenge us and we’ll show you what we can create!

Can you do my centerpieces?
Of course! We have an experienced designer who loves to put together all kinds of centerpieces; however, we leave the fresh florals to our preferred professional florists.

Do you have pictures?
Yes, we have a large database of photos from past events. Just drop us a line and we can typically email the picture right away.

Do you handle small events?
We handle events of all sizes. We offer clients the ability to rent and pick up orders from $1 to $500. Then we offer the option of full delivery and set up services for orders over $500.

Do you have a full listing of all your props?
We are constantly adding and depleting from our inventory so the best way to see if we have an item is to call one of our experienced planners.