Frequently Asked Questions

Questions asked about our Events…

What is Extravaganza?
Extravaganza is an event planning company with an extensive décor warehouse.

Are you open on Saturdays?
We are open on Saturdays as needed by appointment.

What are your office hours?
Monday – Friday: 9am – 5pm
Saturday – Sunday: By Appointment

Where are you located?
We have recently moved just 15 minutes from our Uptown Charlotte location.
Our new address is 1121 Industrial Dr, Matthews, NC. 

How do I handle payment?
We require a 50% deposit by cash, check or major credit card upon signing our contract. Balances are due prior to the event date for props and décor. A 3% surcharge is assessed to all credit card transactions.

Do I need an appointment?
An appointment is recommended for all clients to ensure the best possible experience.

How long have you been there?
We have been in business since 1996. We moved to 1121 Industrial Dr, Matthews, NC in February of 2023.

Who are some of your clients?
We work with everyone from brides and grooms to corporate event planners and national convention groups.

What is a coordination fee?
If you’ve ever had to plan an event, you know that it takes time to pull all of the pieces together. Our coordination fee covers that time as well as the set up of the event, and is 40% of the total invoice.

What do you coordinate?
We can coordinate any aspect of an event. From entertainment booking to transportation to catering, we are experienced professionals with connections with a great group of vendors.

Do you rent tables, chairs, china, flatware or tents?
We are the prop experts so we rely on our friends at Party Reflections, CE Rentals, Creative Solutions, and Cooke Rentals to supply tables, chairs, tents, china, etc.

Do you do bar/bat mitzvahs?
Yes, we typically provide décor and planning services for more than 20 bar/bat mitzvahs per year.

Can you handle my entertainment?
Yes. We offer coordination of a variety of bands as well as caricaturists, magicians, mimes, and more.

Do you do team building events?
Yes, we have put on some excellent team building events. From sports to skill, we have several packages to boost morale within your team.

What is your cancellation policy?
For props and décor, cancellations made prior to 30 days of event date will incur a fee of 50% of deposit. Deposit will be forfeited entirely if cancellation is made within 30 days of event date. Events cancelled or rescheduled due to inclement weather may incur certain non-refundable fees.

Questions about our Props…

What is a prop?
A prop is a décor item much like the sets you see in plays. Most of our props are oversized to make a dramatic impact.

Can I come see the props?
Yes, but by appointment only. We have a huge warehouse where we store our décor. Please call to set up an appointment to view the props.

What are your most popular themes?
Casino, Hollywood, Mardi Gras, Tropical, International and Sports are some of the most popular themes.

What are your set up and tear down policies?
We have a $1000 minimum to set up and tear down events which includes the delivery and labor fee. This means your prop/décor order must at least be a total $600.

Will your props need to be attached to the walls?
All of our props are designed to be free-standing.

Will you provide extension cords?
For all events that we set up, we bring the appropriate supplies such as extension cords, power strips and converters.

Can I pick up my props and décor?
Yes, but there is a $500 minimum for all rental pickups.

If I’m picking up props, what size vehicle do I need to bring?
Many of our props will fit in a large SUV; however, some items are so large that a box truck may be required.

Will you do custom orders?
We have a design team that loves to do custom orders with the right amount of notice. Challenge us and we’ll show you what we can create!

Can you do my centerpieces?
Of course! We have an experienced designer who loves to put together all kinds of centerpieces – including fresh florals!

Do you have pictures?
Yes, we have a large database of photos from past events. Just drop us a line and we can typically email the picture right away.

Do you handle small events?
We handle events of all sizes. We offer full delivery and set up services. Please note that delivery and set up services are at an additional cost.

Do you have a full listing of all your props?
We are constantly adding and depleting from our inventory so the best way to see if we have an item is to call one of our experienced planners.



Here are some of the vendors we partner with to bring you a great experience. Click to see the full list.